EBOOK - The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.
Posted: October 7, 2009 | Published: October 7, 2009


Topics:  Cloud Computing | CRM | CRM Software | Grid Computing | SaaS ERP | Software as a Service | Utility Computing | Utility Software

WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
Posted: October 2, 2009 | Published: October 2, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Profiles | Customer Satisfaction | Customer Service

WHITE PAPER - The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Interaction Services | Data Classification | Data Management | Data Mining | Data Quality | Master Data Management

CASE STUDY - Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Services | Call Center Software | CRM | Customer Satisfaction | Customer Service | Customer Support Software | Health Care Industry | Help Desk Management | Help Desk Software | Mobile CRM | Remote Control Software | Smart Phones

CASE STUDY - The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Software | CRM | Customer Satisfaction | Mobile Device Management | Mobile Workers | Remote Control Software | Remote Support Services | Smart Phones | Wireless Computing

CASE STUDY - This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Configuration Management | CRM | Customer Satisfaction | Customer Service | Customer Support Software | File Transfer Protocols | Help Desk Management Services | Help Desk Software | Remote Control Software | Remote Support Services

WHITE PAPER - A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Management | Call Center Services | CRM | CRM Services | Customer Interaction Services | Customer Support Software | Remote Access Software | Remote Control Software

WHITE PAPER - This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  CRM | Customer Service | ERP | Manufacturing | ROI | SAP (Product) | Supply Chain Management | Transportation Management | Warehouse Management Software

INFORMATION CENTER - Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  CIOs | Cost Benefit Analysis | CRM | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | ROI

WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Posted: September 15, 2009 | Published: April 8, 2009


Topics:  CRM | CRM Analytics | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Economic Environment

WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
Posted: September 14, 2009 | Published: September 14, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Support Software

WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
Posted: September 14, 2009 | Published: June 9, 2009


Topics:  Blogs | CRM | CRM Analytics | Customer Interaction Services | Customer Loyalty | Customer Profiles | Social Computing | Social Networking | Web 2.0

PRODUCT OVERVIEW - Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.
Posted: September 11, 2009 | Published: September 10, 2009


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Center Software | Call Centers | CRM | CRM Best Practices | VoIP

CASE STUDY - Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Center Software | Call Centers | CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Satisfaction

WHITE PAPER - Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Call Center Management | Call Center Services | Call Center Software | Contact Center Management | Contact Center Services | Contact Center Software | CRM | CRM Software | TCO