ERP software was originally designed for manufacturing plants, but many solutions now extend beyond these shop-floor-focused beginnings to provide functionality in financial management, supply chain management, business intelligence, and more. Now, ERP is not only a back office system, but it is also intended to manage all the information and functions that are involved in an enterprise’s diverse operations. Accordingly, these systems can be found in non-manufacturing businesses, such as aerospace, financial services, hospitality and entertainment, non-profit organization and government.

This part of Panorama’s ERP Report outlines the use of ERP software at companies in the hospitality and entertainment industry, including a comparison of ERP results to other industries. This study includes ERP implementation results surrounding average budget, duration, and actual costs, and implementation variables such as the level of customization and ERP modules deployed.