CASE STUDY - This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.
Posted: November 25, 2009 | Published: August 19, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Services | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

ANALYST BRIEF - Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.
Posted: November 25, 2009 | Published: November 24, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Satisfaction

WHITE PAPER - This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.
Posted: November 25, 2009 | Published: November 24, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Interaction Services

WHITE PAPER - Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
Posted: November 25, 2009 | Published: November 24, 2009


Topics:  CRM | CRM Best Practices | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction

WHITE PAPER - This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.
Posted: November 20, 2009 | Published: November 19, 2009


Topics:  CRM | Data Center Management | Data Centers | Data Collection | Data Governance | Data Management | Data Modeling | Data Storage | Oracle (Product)

PODCAST - This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.
Posted: November 18, 2009 | Premiered: November 18, 2009


Topics:  Application Development | Application Infrastructure | CRM | CRM Analytics | CRM Analytics Software | CRM Software | Microsoft Exchange | Microsoft Office | Microsoft Outlook | Office Applications Software

PRODUCT LITERATURE - Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.
Posted: November 16, 2009 | Published: November 16, 2009


Topics:  Applications Management | CRM | CRM Software | Open Source | Server Hardware | Server Management | Solaris | Storage Hardware

WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | CTOs | IT Departments | IT Management | IT Service Management | IT Utility Services | TCO

WHITE PAPER - This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  .NET | ActiveX | AJAX | Application Performance Management | Application Performance Management Software | ASP.NET | ASP.NET AJAX | CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | Thin Client Software

WHITE PAPER - This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime.
Posted: November 10, 2009 | Published: April 14, 2009


Topics:  Business IT Alignment | CRM | ERP | IT Spending | Server Virtualization | Server Virtualization Software | UNIX | VM | VMware

TRIAL SOFTWARE - WebUI Studio 2009 R1 Premier® edition is expertly designed to solve the most complex enterprise-level web development requirements. It offers the ultimate toolset for building dynamic and powerful next-generation Rich Internet Applications.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  .NET | ASP | ASP.NET | ASP.NET AJAX | CRM | Dashboards | Data Visualization | ERP | Web Development | Web Development Tools | Web Services

WHITE PAPER - This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
Posted: October 28, 2009 | Published: March 6, 2008


Topics:  Business IT Alignment | Business Management | Business Processes | CRM | Risk Management | Security Management | Security Threats | SOA | Vulnerability Management

WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Market Trends | Marketing

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WHITE PAPER - This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry