VIDEO - Watch this video to learn some of the steps Atos Origin took to make sure the Beijing 2208 Olympic Games were successful and learn some of the steps they are taking for future Olympic Games, including Vancouver 2010 and London 2012.
Posted: November 24, 2009 | Premiered: November 24, 2009


Topics:  Change Management | Configuration Management | Data Quality | IT Infrastructure | IT Management | ITIL | Systems Management | Systems Management Services | Testing

WHITE PAPER - Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.
Posted: November 13, 2009 | Published: September 25, 2009


Topics:  Business Process Automation | Business Processes | Change Management | Configuration Management | IT Management | Network Configuration Management | Network Management | Network Performance

WHITE PAPER - This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
Posted: November 13, 2009 | Published: May 25, 2009


Topics:  Business Service Management | Change Management | Configuration Management | Data Center Management | IT Management | IT Managers | IT Service Management | Server Virtualization | TCO

TECHNICAL ARTICLE - This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets.
Posted: November 12, 2009 | Published: November 12, 2009


Topics:  Business Intelligence | Business IT Alignment | Change Management | Configuration Management | IT Asset Management | IT Governance | IT Management | IT Service Management

EBOOK - In August 2009, hundreds of SAP system integrators were asked to contribute their best upgrade tips for upgrading to SAP ERP 6.0. We took the best tips we received and compiled them in this eBook for you. Read this eBook to learn over 60 tips on upgrading to SAP ERP 6.0.
Posted: November 10, 2009 | Published: November 10, 2009


Topics:  Change Management | Configuration Management | ERP | ERP Software | SAP (Product) | Software as a Service | Software Best Practices | Software Configuration Management | Software Upgrades

WHITE PAPER - This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.
Posted: November 10, 2009 | Published: November 10, 2009


Topics:  Change Management | Configuration Management | ERP | ERP Software | Risk Management | SAP (Product) | Software as a Service | Software Best Practices | Software Maintenance | Software Upgrades

WHITE PAPER - In this article, the best advice on upgrading to SAP ERP 6.0 is compiled into a list of SAP upgrade do’s and don’ts for your reading enjoyment and practical use. Also included are some customer lessons from those who have upgraded to ERP 6.0 and have stories to tell.
Posted: November 10, 2009 | Published: November 10, 2009


Topics:  Change Management | Configuration Management | ERP | ERP Software | NetWeaver | SAP (Product) | Software as a Service | Software Best Practices | Software Configuration Management | Software Testing | Software Upgrades

EGUIDE - Today’s businesses are being pushed to consolidate their data centers, address power consumption and implement virtualization in an effort to reduce operating costs and go green. But what are the best routes to achieving these objectives?
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Configuration Management | Data Center Consolidation | Data Center Cooling | Data Center Infrastructure Efficiency | Data Center Power Management | Energy Efficiency | Environmental Compliance | Environmental Standards | Green Data Center | Green Storage | IT Infrastructure | Network Management | Power Consumption Monitoring | Regulatory Compliance | ROI | Server Consolidation | Server Hardware | Server Virtualization | Storage Consolidation | Storage Virtualization | Systems Management | TCO

EBOOK - Manual configuration changes are the no. 1 cause of service disruptions. In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations – every time. Download the ebook.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Application Life-Cycle Management | Application Performance Management | Applications Management | Business Intelligence | Business Process Automation | Business Process Management | Change Management | Configuration Management

SCREENCAST - Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
Posted: November 3, 2009 | Premiered: November 3, 2009


Topics:  Business Intelligence | Change Management | Configuration Management | IT Infrastructure | IT Management | ITIL

ANALYST BRIEF - As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Configuration Management | Data Center Infrastructure Efficiency | Data Center Management

WHITE PAPER - HP has a long and proud tradition of partnering with technology leaders to help ensure success in both good economies and bad. This paper provides practical advice and insight into the rules these leaders followed to realize the full potential of virtualization.
Posted: October 28, 2009 | Published: July 25, 2009


Topics:  Cloud Computing | Compliance (Systems Operations) | Configuration Management | Data Center Management | Data Centers | Disaster Recovery | Green Data Center | Server Virtualization | Server Virtualization Software

PODCAST - This podcast educates information security and IT pros on the right tools and technologies to create a solid process that provides the data, insight and metrics you need to meet your compliance and business objectives.
Posted: October 27, 2009 | Premiered: October 27, 2009


Topics:  Change Management | Configuration Management | Cost Benefit Analysis | Information Security | Network Security | Patch Management | Security | Security Management | Strategic Planning | Vulnerability Management

EGUIDE - This E-guide addresses configuration and change management in a partially virtual environment. Topics include: reporting on and managing virtual servers, the effects of physical changes on servers, how to extend change management processes like ITIL to cover the SAN, and handling human problems between the networking, datacenter, and storage teams.
Posted: October 15, 2009 | Published: October 15, 2009


Topics:  Change Management | Configuration Management | Hardware Configuration Management | ITIL | Network Configuration Management | Network Infrastructure | Network Management | Network Monitoring | Network Performance | SAN | Server Virtualization

WHITE PAPER - In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  Capacity Planning | Configuration Management | Help Desk Management | High Availability | IT Infrastructure | IT Service Management | Mobile Device Management | Mobile Workers | Service Level Management | User Needs Assessments