WHITE PAPER - This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.
Posted: November 25, 2009 | Published: November 24, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Interaction Services

WHITE PAPER - Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
Posted: November 25, 2009 | Published: November 24, 2009


Topics:  CRM | CRM Best Practices | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction

WHITE PAPER - This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.
Posted: November 20, 2009 | Published: November 19, 2009


Topics:  CRM | Data Center Management | Data Centers | Data Collection | Data Governance | Data Management | Data Modeling | Data Storage | Oracle (Product)

WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | CTOs | IT Departments | IT Management | IT Service Management | IT Utility Services | TCO

WHITE PAPER - This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  .NET | ActiveX | AJAX | Application Performance Management | Application Performance Management Software | ASP.NET | ASP.NET AJAX | CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | Thin Client Software

WHITE PAPER - This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime.
Posted: November 10, 2009 | Published: April 14, 2009


Topics:  Business IT Alignment | CRM | ERP | IT Spending | Server Virtualization | Server Virtualization Software | UNIX | VM | VMware

WHITE PAPER - This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
Posted: October 28, 2009 | Published: March 6, 2008


Topics:  Business IT Alignment | Business Management | Business Processes | CRM | Risk Management | Security Management | Security Threats | SOA | Vulnerability Management

WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Market Trends | Marketing

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WHITE PAPER - This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WHITE PAPER - Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Banking Industry | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Surveys

WHITE PAPER - This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  CRM | CRM Software | Mobile CRM | Mobile Workers | PDA Software | Sales and Marketing Software | Sales Representatives | SAP (Product)

WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
Posted: October 20, 2009 | Published: October 1, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Profiles | Dashboards | Reporting Software | Sales | Sales Channels | Sales Representatives

WHITE PAPER - In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
Posted: October 20, 2009 | Published: October 20, 2009


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices | Web 2.0